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Frequently asked questions
General
Setting up FAQs
Standard Shipping Guide:
Once your order has shipped, delivery times vary depending on your location. Please note UPS carriers in Canada and the USA do not deliver to P.O Boxes while CP and USPS do.
Greater Toronto Area: Up to 5 business days
Canada and USA: 2-7 Business Days
International: 5-12 Business Days
Please note that shipping times may take longer than normal due to carrier delays and as a result, we cannot guarantee an exact arrival date. For the most accurate information on when your package will arrive, please reference your tracking link once the order has shipped.
Kotn uses Afterpay, a leading buy now, pay later tool, to allow you to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit. You will see Afterpay listed on our product pages, and it will show as a payment option at checkout.
Afterpay is available only in CAD and USD currencies. Note that once you have completed your order using the Afterpay payment option, Afterpay handles all questions about instalments or payments. If you are a Afterpay customer you can log into your account at Afterpay.com.
Shipping is free on orders over $150 items in Canada and the US. Otherwise, we charge a flat rate of $8.
If you live in one of the following countries, shipping is free on orders over $150 and is fully tracked: Australia, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Austria, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom. Otherwise, we charge a flat-rate of $50.
For international orders (including orders to the US with a value above USD $800), Kotn is not responsible for any duty fees.
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